Frequently asked questions

Answered briefly and honestly. If your question is not here, use the wish box on the home page or write to us via the contact page.

Product & material

Do your artificial flowers look real?

At normal distance they are hard to tell from real blooms. We use realistic materials and real-touch surfaces. Up close, an attentive eye will still spot the difference.

What are the flowers made of?

Mostly silk fabric or polyester, plastic, and a wire inside the stem. The exact material is listed with each product.

Can I bend or shorten the stems?

Yes. The wire inside the stem lets you bend and arrange them freely. You can shorten them with side cutters.

How do artificial flowers look most natural?

Arrange the stems at different heights, bend them slightly apart and group them loosely rather than in strict symmetry.

Which vase suits my bouquet?

As a rule of thumb, the bouquet is about one to one and a half times the height of the vase. You will find matching vases in the Vases and decor category.

Is the vase or pot included in the price?

That is stated with every product under scope of delivery. Many potted plants come in their pot, bouquets usually come without a vase. If in doubt, just ask, we answer quickly.

Can the colour differ from the photo?

Slight differences are possible. Every screen renders colour a little differently, and natural light does the rest. Larger deviations are grounds for complaint, just get in touch.

Where do the products come from?

They are manufactured in China. We source them through a dealer network in the Netherlands that imports the goods into the EU and stores them there. From there they are shipped to you.

Care & storage

How do I clean artificial flowers?

Remove dust regularly with a soft brush or a hairdryer on the cool setting. Washable blooms can be rinsed briefly under lukewarm water and left to air-dry.

Do the colours fade in the sun?

Very strong, constant sunlight can bleach colours over time. In particularly sunny spots it is best to place them somewhat more sheltered.

Are the flowers suitable for outdoors?

By default they are made for indoor use. Only versions explicitly marked as UV- and weather-resistant are suitable for outdoors.

How do I store seasonal pieces?

Best upright and free of dust, for example in the original box with padding. Do not squash them, crushed blooms do not always spring fully back. Afterwards you can usually reshape them by hand.

Safety

Are artificial flowers suitable for allergy sufferers?

Artificial flowers release no pollen of their own and therefore add no pollen source to the room. Dust does settle on the leaves, though. If you have a dust mite allergy, wiping them regularly helps.

Are they safe around pets and children?

They contain none of the toxic plant substances found in many real houseplants. As they are decorative items with small parts, please still keep them out of reach of small children and animals.

Are these items toys?

No. They are decorative items, not children's toys. Please keep them away from open flames and sustained heat.

Sustainability

Are artificial flowers sustainable?

Honestly, they contain plastic, are not biodegradable and are hard to recycle. The decisive factor is how long they are used: what stands for years does not have to be bought again and again. There is no robust life-cycle assessment comparing them with cut flowers, so we do not present any figures here.

Ordering

Do I need to create an account?

No. You can order as a guest. An account is optional and simply makes future orders more convenient.

I did not receive an order confirmation.

Check your spam folder first. If there is nothing there, write to us with your name and roughly when you ordered, we will look into it and resend the confirmation.

Can I still change or cancel my order?

As long as it has not shipped, usually yes. Write to us as soon as possible via the Withdrawal and cancellation page or directly by email. If it is already on its way, your 30-day right of withdrawal applies.

I need larger quantities for a practice, office, restaurant or a wedding.

Write to us via the contact page telling us what you need and by when. We will see what can be done.

I cannot find a particular plant.

Use our wish box on the home page. Enter your wish, we will try to source the product and get back to you as soon as it is available.

Shipping

How long does delivery take?

The expected delivery time is up to 10 days, unless stated otherwise on the product page or at checkout. We ship from the Netherlands.

What does shipping cost?

Shipping costs EUR 7.75. From an order value of EUR 95.00 we deliver free of charge. You see the exact cost in the cart and at checkout before you complete your order.

Where do you ship to?

To Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands, Poland, Portugal, Sweden, Slovakia, Spain, Czechia and Hungary. Whether your address is included is shown at checkout at the latest.

Can I track my shipment?

As soon as your parcel is on its way you will receive a shipping confirmation by email. If it contains a tracking number, you can follow the parcel with it.

My parcel arrived damaged.

Please contact us right away, ideally with a photo of the goods and the packaging. We will sort it out. Your statutory warranty rights apply independently of the right of withdrawal.

Payment

Which payment methods do you offer?

PayPal, Klarna, credit card, Apple Pay, Google Pay and bank debit. Which methods are available in your case is shown transparently at checkout and on the Shipping and payment page.

Do prices include VAT?

Yes. All prices are final prices including statutory VAT, plus shipping costs.

Do I get an invoice?

Your order confirmation contains all details on items, prices and tax. If you need a separate document, for example for bookkeeping, just write to us, we will send it over.

Returns & withdrawal

Can I return items or withdraw from the purchase?

Yes. You have a 30-day right of withdrawal with us, which is longer than the law requires. You can submit a withdrawal or cancellation conveniently via our withdrawal page.

In what condition do the goods have to come back?

Looking and checking is expressly allowed, just as you would in a shop. Please send back the complete contents of the box and pack everything safely, ideally in the original box with padding. If the goods are damaged or have been used beyond examining them, we may withhold compensation for that loss in value and refund correspondingly less.

Who pays for the return?

You bear the direct cost of returning the goods.

When do I get my money back?

At the latest fourteen days after your declaration of withdrawal has reached us, using the same payment method as for the purchase. We may withhold the refund until the goods are back with us or you have proven that you sent them, whichever comes first.

How do I exchange an item?

We do not offer a classic exchange. The quickest way is to withdraw from the goods you received and order the item you want anew.

Newsletter & privacy

How do I unsubscribe from the newsletter?

Via the unsubscribe link at the end of every newsletter email or via our newsletter page. Unsubscribing takes effect immediately.

What happens to my data?

We use it to fulfil your order and to reply to you. Details are in the privacy policy. You can change your cookie settings at any time via the cookie at the bottom left.

Reviews

Are your reviews genuine?

Yes. We read every review ourselves and approve it by hand; nothing is published automatically. How we check authenticity is explained in detail on the page How we verify reviews.

How can I write a review myself?

Via the reviews area on the home page. A name is enough, the order number and email address are seen only by us and are never published.